RETURNS POLICY

We are committed to your satisfaction! If you are dissatisfied with your purchase for any reason, we offer refunds or store credit (with no expiration for exchanges), subject to the conditions provided below.

We encourage customers to opt for store credit whenever possible to minimise environmental impact.

RETURN CRITERIA

To process your return, the following conditions must be met:

• Proof of Purchase

  A valid receipt or proof of purchase must accompany the return.

• Timeframe for Returns

  Returns must be received by Arctic Eco-Sno within 30 days of the delivery date.

• Item Condition

  Items must be returned in their original condition, which means:

• Unused, unworn, unaltered, and unwashed.

• Free from marks, stains (e.g., makeup, tan, food, moisturiser, deodorant), pet hair, odour, or fluff.

• Accompanied by original tags, packaging, and documentation.

Exclusions

Sale or discounted items are generally not eligible for returns (see "Sale Items Exclusions" below for more details).

Important: Returns that do not meet these criteria cannot be accepted. Any items sent back that are ineligible for return will be returned to the sender at the sender's expense.

SALE ITEMS EXCLUSIONS

Sale items and/or those purchased during promotional events (e.g., Black Friday, Cyber Monday) are not eligible for returns, unless:

• The item is faulty, damaged, or not as described, in which case UK consumer law entitles you to a refund, replacement, or repair.

• Discount Code Purchases: Items bought with a discount code may be eligible for return if all return criteria are met.

SHIPPING COSTS FOR RETURNS

Customers are responsible for shipping costs for returning non-faulty or non-damaged items.

Additional fees may apply if the returned item shows signs of wear or damage.

LIFETIME WARRANTY

Arctic Eco-Sno stands behind the quality of our products. Our Lifetime Warranty ensures coverage for any issues related to materials and workmanship. This includes repairs or replacements as needed.

Warranty Exclusions:

• Normal wear and tear (e.g., scuffs, scratches, abrasions, or faded colours).

• Damage caused by improper care, neglect, or accidents.

For full warranty details, refer to the Lifetime Warranty page on our website.

RETURN PROCESS

• Processing Time

  After we receive your return, please allow 2–3 business days for processing.

• Refunds and Store Credit

  Approved refunds will be processed to the original payment method within 7 working days.

  If you received a free gift with your purchase, its value will be deducted from your refund or store credit unless returned with the item.

• Exchanges

  If you would like a different colour or size, follow the return process for your original item. Once approved, we will ship your replacement.

AFTERPAY, CLEARPAY, KLARNA RETURNS

Returns for items purchased via these payment methods follow the standard process. If store credit is issued, your payment plan will remain active.

HOW TO START YOUR RETURN

Contact us at Info@arcticecosno.com for a Returns Form.

Once you receive the form, fill it out and include it with your return package.

Use a tracked postal service and retain your tracking details, as Arctic Eco-Sno is not responsible for lost parcels.

Note: Return shipping addresses can be found on the Returns Form.

RETURN TO SENDER POLICY

If a parcel is returned to us as unclaimed, the shipping costs (both to and from the sender) will be deducted from any applicable refund. Additional shipping fees will apply if you wish to have the item resent.

IMPORTANT REMINDERS

• We do not refund or reapply discount codes for orders already placed.

• Keep your tracking details for all returns, as lost parcels are the responsibility of the postal service.

• Arctic Eco-Sno reserves the right to update or modify this return policy at any time. Any changes will be communicated to customers in advance.

CONTACT US

We’re here to help! For any questions or concerns, reach out to our team at Info@arcticecosno.com. We aim to respond to inquiries within 1-2 business days.