All orders are dispatched from our UK warehouse within 24 hours (excluding weekends and holidays).

We offer shipping and delivery services for orders across United Kingdom, Australia, the United States of America, Canada and Europe. We are unable to ship to Russia and Military Bases.

For full details on delivery times, costs, and restrictions, please check our Shipping Policy.

We send all orders via Royal Mail or Evri. The estimated shipping time is 1-5 business days.

Australia

We send all orders using Australia Post as our domestic courier. The estimated shipping time is 2-10 business days.

For Australia Post Standard the estimated shipping time is 7-14 business days.

We send all orders using Royal Mail or DHL, please refer shipping times in the checkout most orders will be delivered within 3-7 business days.

Europe

Please refer to the shipping time in the checkout most orders will be delivered within 3-7 business days.

Due to the effects of COVID-19 Pandemic, we may experience shipping and delivery delays and changes.

Please refer to our Shipping Policy for further information.

We provide free shipping as well as flat-rate options, depending on your region. Shipping costs will be calculated during checkout.

For more details on delivery times and shipping costs, please refer to our Shipping Policy.

Import duties and taxes are the responsibility of the customer and may vary depending on the country. For shipments to the United States, Australia, Canada, New Zealand, and Europe, you could be subject to customs fees. We recommend checking with your local customs office for specific charges before placing an order.

Arctic Eco-Sno is not responsible for customs delays, issues, or fees.

Please refer to our Shipping Policy for further details.

For the most up-to-date information on your shipment, please refer to your tracking details. If you have any questions or need further assistance, feel free to contact us at Info@arcticecosno.com. We're here to help!

We're truly sorry to hear about any issues you may have encountered with your order, and we're dedicated to resolving them as quickly as possible.

If you haven't received your order as expected, please reach out to us at Info@arcticecosno.com. We will promptly investigate the issue for you.

To help us resolve the matter faster, please include your order number in the email. This will allow us to address your concerns more efficiently.

If your order has not yet been dispatched, there's a chance we can accommodate a change to the delivery address.

We recommend reaching out to our team as soon as you realise there may be an issue with the address on your order. You can contact us at Info@arcticecosno.com.

If your order is already in transit, please note that there may be additional freight charges associated with modifying the delivery address.

Once your order is processed, making changes can be challenging, but we’ll do our best to assist you.

If you notice any issues with your order, we encourage you to contact our team right away at Info@arcticecosno.com.

While we strive to accommodate your needs, please be aware that there may be additional costs involved in making changes to your order.

We’re truly sorry to hear that you’ve received the incorrect products, and we’re committed to resolving this issue as quickly as possible.

To correct the situation, we will send you the correct product promptly.

For returning the incorrect product, we will provide you with the necessary shipping documents to attach to the package. Our courier will then arrange to collect the package at a time that suits you.

Arctic Eco-Sno is fully committed to ensuring our customers' satisfaction!

If, for any reason, you are dissatisfied with your purchase, we are pleased to offer you a refund or store credit with no expiration date for exchanges.

In order for us to accept your return, the following requirements MUST be met:

• Proof of purchase or a receipt must be provided with the return item.

• The return item must be sent back and received by Arctic Eco-Sno within 30 days of the delivery date.

• The item must be in its original, unused, unworn, unaltered, and unwashed condition, accompanied by proof of purchase. This includes, but is not limited to, marks or stains (including makeup, tan, food, moisturiser, deodorant, etc.), and must be free of fluff, pet hair, and odour.

• The item must have the original tags still attached and be returned in the original packaging and original condition.

• The item was not purchased in a sale or as a discounted item.

Please Note: If the above requirements are not met, we regret to inform you that we cannot accept your return.

Arctic Eco-Sno was founded with a firm belief in delivering products that not only meet but exceed our customers' expectations. We've gone the extra mile by rigorously testing our products to ensure top-tier performance, and we have complete confidence that our products will deliver superior comfort and support, no matter the terrain or weather conditions you encounter.

Our dedication to maintaining high standards is resolute, and we back it up with a Lifetime Warranty across all our collections. This means that any issues related to materials and workmanship of the product are our responsibility, and we will repair or replace the item as needed.

Please Note: This warranty does not cover damages resulting from neglect, improper care, accidents, or normal wear and tear, like scuffs, scratches, abrasions, or faded colours. Nevertheless, we are always here to assist you in revitalising your product.

Please refer to our Lifetime Warranty page for all information.

Shipping costs for returning non-faulty or non-damaged products are the responsibility of the customer. Additional fees may apply if the returned item has been visibly worn.

• Sale items are not eligible for returns.

• We do not offer refunds on non-faulty items.

• All return shipping costs are to be covered by the customer.

Upon receiving your return, please allow 2-3 business days for our team to process your request.

Once your return has been received and inspected, we will process the store credit or approved refund to the original payment method within 7 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your store credit or refund amount.

If you would like to exchange your item for a different colour or size, then please follow the same process for a return for your original item. If approved, we will resend the item that you would like.

If for any reason there is a fault with your item, please let us know straight away, and we'll organise a replacement where required.

Sale items are not eligible for returns (this includes items purchased from our sale section, items purchased during BLACK FRIDAY/CYBER MONDAY Sales, and our BOXING DAY Sales).

If you have purchased using a discount code, your item is still eligible for returns - as long as you have met all our other returns requirements.

Please be advised that the returns process is the same as outlined above. When a store credit is issued, your AfterPay/ Clearpay/ Klarna payment plan will continue.

Please refer to our Returns Policy to read all information and start our returns process.

We’re very sorry to hear that your order has been damaged in transit - shipping damage is frustrating, but we’re here to assist you!

Please contact us within 48 hours of delivery at Info@arcticecosno.com.

To help us resolve the issue, we’ll need a description of the damage along with photos of the damaged items and packaging.

This information is valuable in helping us improve our packaging and prevent similar issues in the future.

We will arrange for a replacement to be promptly shipped to you.

We do not offer price adjustments. Once an order is placed, the price at the time of purchase is final.

Promotional offers, discounts, or special pricing cannot be applied to previous orders.

We understand that pricing changes can be disappointing, and we strive to provide consistent value with every purchase. To stay informed about future promotions and exclusive subscriber offers, we encourage you to join our mailing list.

We accept Mastercard, Visa, Amex, Google Pay, Apple Pay, Pay Pal, Shop Pay, Afterpay & Klarna.

Our discount codes and promotional offers have an expiration date, which could be the reason your discount code isn't working.

Additionally, as we run promotions and sales periodically, certain discount codes and offers may not be applicable to your cart.

During our site-wide sales, all other discount codes will be temporarily inactive to ensure everyone can enjoy the best available pricing. Once the sale period concludes, any previously valid discount codes will be reactivated for future purchases.

It’s very important to us that your new product fits perfectly!

As our product sizing may vary across different styles, please refer to the Sizing Chart tab for each product. Alternatively, you can contact our team at Info@arcticecosno.com for assistance with sizing.

Unless otherwise specified, sizing is in centimetres (cm) and is measured with the item lying flat.

Taking care of our planet starts with taking care of our belongings. For proper care, please refer to the Care Instructions label provided with each product.

If you have any questions, feel free to reach out to our team at Info@arcticecosno.com.

We love hearing from our customers! You can contact our team by emailing Info@arcticecosno.com.