We currently ship and deliver Arctic Eco-Sno orders across Australia, United States of America, Canada, United Kingdom & Europe.

Unfortunately, we are unable to ship to Russia and Military Bases.

We send all orders using Australia Post as our domestic courier. The estimated shipping time is 3-11 days business.

For Australia Post Standard the estimated shipping time is 7-14 business days.

DHL Express is the preferred method for speed. DHL guarantees internationally orders will be delivered within 3-6 business days.

For Australia Post international orders please allow 2-4 weeks depending on location.

Due to the current COVID-19 Pandemic, we may experience shipping and delivery delays and changes.

Please refer to our Shipping Policy for further information.

We offer free shipping for orders over $60AUD within Australia only.

Free express shipping is available for orders over $120 within Australia only.

$12 Standard shipping available for orders over $60 for New Zealand only.

Free express shipping is available for orders over $150 for New Zealand only.

All other shipping costs including international will be calculated at the checkout.

We send all orders using Australia Post as our domestic courier.

We send all international orders using DHL or Australia Post as per your selection at the checkout.

We’re so sorry to hear that – and we’ll work with you to rectify the issue.

If you haven’t received your order, please contact the team at Info@arcticecosno.com to that we can immediately investigate into this issue.

Please include your order number in the email so that we can look into this as quick as possible.

If your order has not been dispatched, we may be able to change the delivery address.

We recommend contacting the team immediately at Info@arcticecosno.com upon realising that the address may be wrong with your order.

If your order is already in transit, there may be additional freight charges incurred.

As your order is processed promptly, changing your order after it’s been placed can be challenging to rectify.

We recommend contacting the team immediately at Info@arcticecosno.com upon realising that something may be wrong with your order.

We will always do our best to make sure you’ll get what you need, however, there may be additional costs incurred.

We’re so sorry to hear that – and we’ll work with you to rectify the issue.

If you have received the incorrect order, we will have the right product sent to you promptly.

To return the incorrect product, we will send you shipping documents to attach to the package and will arrange for our courier to collect the package at a time that suits you.

We are 100% committed to our customers satisfaction!

If you are unsatisfied for any reason, please refer to our Returns Policy.

PLEASE NOTE:

We do not offer a full refund on orders that are not damaged or faulty upon delivery.

We cannot offer direct exchanges.

We cannot add or change discount codes on already placed orders.

We are not responsible for the shipping costs to return a non-faulty or non-damaged product.

If you are considering the return of an item, please first contact the team at Info@arcticsnowstore.com as any item returns must first be approved.

Approved returns must meet the following conditions:

Proof of purchase or a receipt must be provided with the return item.

The return item must be sent back, and received by Arctic Eco-Sno within 30 days of the delivery date.

The item must be in its original, unused, unworn, unaltered and unwashed condition, accompanied by proof of purchase.

The item must have tags on still and be returned in original packaging and original condition.

The item was not purchased in a sale.

Upon receipt back to us, the goods will be subject to inspection to ensure they meet these requirements.

We do not offer a full refund on orders that are not damaged or faulty upon delivery. We will reimburse your order for store credit with no expiration date (excluding shipping fees).

We’re so sorry to hear that - Shipping damage is frustrating but we’re here to help!

Please contact us within 48 hours of delivery at Info@arcticecosno.com.

We will need a description of the damages and photos of the damaged items/packaging.

This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future.

Replacements will be promptly arranged and immediately shipped to you.

We accept Mastercard, Visa, Amex, Google Pay, Apple Pay, Pay Pal, Shop Pay & AfterPay.

Our discount codes and promotional offers have an expiration date, and this may be the reason that your discount code isn’t working.

As we run promotions and sales from time to time, our discount codes and promotional offers cannot be applied to your cart.

It is so important to us that your new product fits perfectly!

As our product sizing varies for the different styles, please refer to the Sizing Chart tab for each product, or contact the team at Info@arcticecosnow.com for all help with sizing.

Unless otherwise specified sizing is in cm and is taken with the item lying flat.

We need to care for our planet and one important step is to care for our belongings. Please refer to the Care Instructions label provided with each product.

If you have any questions, please reach out to the team at Info@arcticecosnow.com.

We love to hear from our customers! You can contact the team by emailing Info@arcticsnowstore.com.