At Arctic Eco-Sno, we're delighted to offer shipping and delivery services for orders across Australia, the United States of America, Canada, the United Kingdom, and Europe.

Regrettably, we are unable to ship to Russia and Military Bases at this time.

We send all orders via Royal Mail. The estimated shipping time is 1-5 business days.

Australia

We send all orders using Australia Post as our domestic courier. The estimated shipping time is 2-10 business days.

For Australia Post Standard the estimated shipping time is 7-14 business days.

USA & Canada

We send all orders using Royal Mail or DHL, please refer shipping times in the checkout most orders will be delivered within 3-7 business days.

Europe

Please refer to the shipping time in the checkout most orders will be delivered within 3-7 business days.

Due to the effects of COVID-19 Pandemic, we may experience shipping and delivery delays and changes.

Please refer to our Shipping Policy for further information.

OPTIONS & COST

United Kingdom (GBP)

FREE STANDARD SHIPPING on all UK orders

FREE EXPRESS SHIPPING over £99

Australia (AUD)

FREE SHIPPING on orders over $60

FREE EXPRESS SHIPPING on orders over $150

$5 FLAT RATE SHIPPING under $60

$12 FLAT RATE EXPRESS SHIPPING under $150

New Zealand (NZD)

FREE SHIPPING on orders over $60

FREE EXPRESS SHIPPING on orders over $200

$15 FLAT RATE SHIPPING under $60

$25 FLAT RATE EXPRESS SHIPPING under $200

United States (USD)

FREE SHIPPING on orders over $60

FREE EXPRESS SHIPPING on orders over $150

$20 FLAT RATE SHIPPING under $60

$25 FLAT RATE EXPRESS SHIPPING under $150

Canada (CAD)

FREE SHIPPING on orders over $60

FREE EXPRESS SHIPPING on orders over $200

$20 FLAT RATE SHIPPING under $60

$25 FLAT RATE EXPRESS SHIPPING under $200

Europe (EUR)

FREE SHIPPING on orders over €120

€10 FLAT RATE SHIPPING on orders under €120

All other shipping costs including international will be calculated at the checkout.

We're sincerely sorry to hear about any issues you may have encountered with your order, and we're committed to resolving them promptly.

If you haven't received your order as expected, please reach out to our dedicated team at Info@arcticecosno.com. We'll immediately investigate the matter for you.

To help expedite the process, please include your order number in the email. This will enable us to address your concerns swiftly and efficiently.

If your order has not yet been dispatched, there's a chance we can accommodate a change to the delivery address.

We advise reaching out to our team promptly at Info@arcticecosno.com as soon as you realise there may be an issue with the address on your order.

If your order is already in transit, please be aware that there may be additional freight charges associated with modifying the delivery address.

Once your order is processed, making changes can be challenging, but we'll do our best to assist you.

If you notice any issues with your order, we urge you to contact our team right away at Info@arcticecosno.com.

While we strive to accommodate your needs, please understand that there may be additional costs involved in making changes to your order.

We're deeply sorry to learn that you've received the incorrect order, and we're committed to resolving this issue promptly.

To rectify the situation, we will promptly send you the correct product.

In order to return the incorrect product, we will provide you with shipping documents to attach to the package. Our courier will then collect the package at a time that is convenient for you.

Arctic Eco-Sno is fully committed to ensuring our customers' satisfaction!

If, for any reason, you are dissatisfied with your purchase, we are pleased to offer you a refund or store credit with no expiration date for exchanges.

In order for us to accept your return, the following requirements MUST be met:

• Proof of purchase or a receipt must be provided with the return item.

• The return item must be sent back and received by Arctic Eco-Sno within 30 days of the delivery date.

• The item must be in its original, unused, unworn, unaltered, and unwashed condition, accompanied by proof of purchase. This includes, but is not limited to, marks or stains (including makeup, tan, food, moisturiser, deodorant, etc.), and must be free of fluff, pet hair, and odour.

• The item must have the original tags still attached and be returned in the original packaging and original condition.

• The item was not purchased in a sale or as a discounted item.

Please Note: If the above requirements are not met, we regret to inform you that we cannot accept your return.

Arctic Eco-Sno was founded with a firm belief in delivering products that not only meet but exceed our customers' expectations. We've gone the extra mile by rigorously testing our products to ensure top-tier performance, and we have complete confidence that our products will deliver superior comfort and support, no matter the terrain or weather conditions you encounter.

Our dedication to maintaining high standards is resolute, and we back it up with a Lifetime Warranty across all our collections. This means that any issues related to materials and workmanship of the product are our responsibility, and we will repair or replace the item as needed.

Please Note: This warranty does not cover damages resulting from neglect, improper care, accidents, or normal wear and tear, like scuffs, scratches, abrasions, or faded colours. Nevertheless, we are always here to assist you in revitalising your product.

Please refer to our Lifetime Warranty page for all information.

Shipping costs for returning non-faulty or non-damaged products are the responsibility of the customer. Additional fees may apply if the returned item has been visibly worn.

• Sale items are not eligible for returns.

• We do not offer refunds on non-faulty items.

• All return shipping costs are to be covered by the customer.

Upon receiving your return, please allow 2-3 business days for our team to process your request.

Once your return has been received and inspected, we will process the store credit or approved refund to the original payment method within 7 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your store credit or refund amount.

If you would like to exchange your item for a different colour or size, then please follow the same process for a return for your original item. If approved, we will resend the item that you would like.

If for any reason there is a fault with your item, please let us know straight away, and we'll organise a replacement where required.

Sale items are not eligible for returns (this includes items purchased from our sale section, items purchased during BLACK FRIDAY/CYBER MONDAY Sales, and our BOXING DAY Sales).

If you have purchased using a discount code, your item is still eligible for returns - as long as you have met all our other returns requirements.

Please be advised that the returns process is the same as outlined above. When a store credit is issued, your AfterPay/ Clearpay/ Klarna payment plan will continue.

Please refer to our Returns Policy to read all information and start our returns process.

We’re so sorry to hear that - shipping damage is frustrating but we’re here to help!

Please contact us within 48 hours of delivery at Info@arcticecosno.com.

We will need a description of the damages and photos of the damaged items/packaging.

This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future.

Replacements will be promptly arranged and immediately shipped to you.

We accept Mastercard, Visa, Amex, Google Pay, Apple Pay, Pay Pal, Shop Pay, Afterpay & Klarna.

Our discount codes and promotional offers have an expiration date, and this may be the reason that your discount code isn’t working.

As we run promotions and sales from time to time, our discount codes and promotional offers cannot be applied to your cart.

It is so important to us that your new product fits perfectly!

As our product sizing varies for the different styles, please refer to the Sizing Chart tab for each product, or contact the team at Info@arcticecosno.com for all help with sizing.

Unless otherwise specified sizing is in cm and is taken with the item lying flat.

We need to care for our planet, and one important step is to care for our belongings. Please refer to the Care Instructions label provided with each product.

If you have any questions, please reach out to the team at Info@arcticecosno.com.

We love to hear from our customers! You can contact the team by emailing Info@arcticecosno.com.