At Arctic Eco-Sno, we are dedicated to exceeding your expectations by delivering high-quality products that meet rigorous performance standards. Our commitment to excellence is reflected in the extensive testing our products undergo, ensuring superior comfort and support, regardless of the terrain or weather conditions you face.

We take immense pride in our expertise in the snow industry and our collaboration with certified manufacturers to create sustainably designed, top-tier collections. Your trust in our products is paramount, and we back it with our Lifetime Warranty, demonstrating our confidence in their durability and performance.

Lifetime Warranty

Effective for products purchased from April 1, 2024, onward, our Lifetime Warranty covers:

• Manufacturing Defects: Issues due to faulty materials or workmanship.

• Products Arriving Damaged: Report any damage within 2 weeks of delivery with photo evidence.

Exclusions from the Warranty:

• Damages from Neglect or Improper Care: Includes scuffs, scratches, abrasions, or fading.

• Damage from Improper Use or Storage: Such as exposure to chemicals (e.g., solvents, sunscreen, hair spray).

• Lost or Stolen Items: After delivery. If a shipping carrier has marked the shipment as "Delivered," the order is considered complete. We reserve the right to decide if your damage is covered under our warranty.

• Incorrect Fit or Sizing: Ensure you select the correct size before purchase.

Important Information:

• Proof of Purchase Required: Returns must be accompanied by proof of purchase and sent to the original point of purchase. Shipping fees may apply.

• Sale Items: Items purchased on sale are not eligible for the Lifetime Warranty.

• Warranty Decision: We reserve the right to determine if damage is covered under our warranty.

How to File a Warranty Claim:

1. Contact Us: Email info@arcticecosno.com with the subject line "Warranty Claim."

2. Provide Details: Include your name, order number, and a detailed description of the issue. Attach photo documentation showing the defect.

3. Resolution: If the product is deemed defective, you will receive a replacement or return instructions. Please note that this warranty provides for replacement only; refunds are not available if the 30-day return period has expired or the product has been used.

Feedback and Customer Satisfaction

Your feedback is invaluable and helps us enhance our products. If you are not completely satisfied with your purchase, please share your feedback with us. We are committed to ensuring your satisfaction and will assist you in revitalising your product if possible.

Note: The Lifetime Warranty applies only to products purchased after April 1, 2024. Products purchased before this date are covered by our previous 100-Day Guarantee.