Arctic Eco-Sno Warranty and Satisfaction Policy
At Arctic Eco-Sno, we are committed to exceeding your expectations by delivering high-quality products that meet rigorous performance standards. Every product undergoes extensive testing to ensure superior comfort and support, no matter the terrain or weather conditions you face.
Our expertise in the snow industry, combined with collaborations with certified manufacturers, allows us to create sustainably designed, top-tier collections. Your trust in our products is our highest priority, and we stand behind them with a Lifetime Warranty—a testament to their durability and performance.
Lifetime Warranty
Effective for products purchased on or after April 1, 2024, our Lifetime Warranty covers:
- Manufacturing Defects: Issues caused by faulty materials or workmanship.
- Products Arriving Damaged: Report any damage within 2 weeks of delivery with photo evidence.
Exclusions from the Warranty:
- Neglect or Improper Care: Scuffs, scratches, abrasions, fading, or damage caused by neglect.
- Improper Use or Storage: Damage due to exposure to chemicals (e.g., solvents, sunscreen, hair spray).
- Lost or Stolen Items: Once marked "Delivered" by the shipping carrier, the order is considered complete.
- Incorrect Fit or Sizing: Please ensure you select the correct size before purchase.
Important Information
- Proof of Purchase Required: Returns must include proof of purchase and be sent to the original point of purchase. Shipping fees may apply.
- Sale Items: Products purchased on sale are not eligible for the Lifetime Warranty.
- Warranty Decision: We reserve the right to determine whether the damage is covered under the warranty.
How to File a Warranty Claim
- Contact Us: Email info@arcticecosno.com with the subject line "Warranty Claim."
- Provide Details: Include your name, order number, a detailed description of the issue, and photo documentation of the defect.
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Resolution: If the product is deemed defective, we will provide a replacement or return instructions.
- Please Note: The warranty provides for replacement only. Refunds are not available if the 30-day return period has expired or if the product has been used.
Feedback and Customer Satisfaction
Your feedback is invaluable and helps us continually improve our products. If you are not completely satisfied with your purchase, please let us know. We are committed to ensuring your satisfaction and, where possible, will assist you in revitalising your product.
Note: The Lifetime Warranty applies only to products purchased on or after April 1, 2024. Products purchased before this date are covered by our previous 100-Day Guarantee.
