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Shipping Service & Delivery Time

All orders are dispatched from our UK warehouse within 24 hours (excluding weekends and holidays). Estimated delivery times are as follows:

United Kingdom:

• We send all orders via Royal Mail tracked service. 1-2 Working days for delivery (excl. Sundays & Public holidays).

Australia:

• We send all orders via DHL / Australia post. 4-8 working days (excl. Weekends & Public holidays).

New Zealand:

• We send all orders via DHL / NZ post. 4-8 working days (excl. Weekends & Public holidays).

USA:

• We send all orders via DHL. Main Cities delivered within 4 days. 4-7 working days everywhere else (excl. Sundays & Public holidays).

Canada:

• We send all orders via Royal Mail international. 5-7 working days (excl. Weekends & Public holidays).

Europe:

• We send all orders via Royal Mail international. 3-5 working days (excl. Weekends & Public holidays).

Our warehouse team dispatches your orders within 24 hours and packs every order with care in a recycled mailer so it arrives to you safely with the lowest environmental impact possible.

Please Note: Once your order has dispatched from our UK warehouse facility and is in the hands of the courier or postal service, we cannot accept responsibility for shipping delays, damaged, lost or stolen items. If there is a delay or your order has not been delivered please contact us after the above stated delivery times have passed.

SHIPPING COSTS & OPTIONS:

We offer free shipping and flat-rate options tailored to each region. Currency conversions are approximate; actual costs are calculated at checkout.

United Kingdom (GBP):

• FREE STANDARD SHIPPING on all UK orders

• FREE EXPRESS SHIPPING over £100

Australia (AUD):

• FREE SHIPPING on orders over £100 / *$200 AUD

• *$24 FLAT RATE SHIPPING on orders under £100 / *$200 AUD

New Zealand (NZD):

• FREE STANDARD SHIPPING on orders over £100 / *$215 NZD

• *$26 FLAT RATE SHIPPING on orders under £100 / *$215 NZD

United States (USD):

• FREE SHIPPING on orders over £100 / *$130 USD

• *$12 FLAT RATE SHIPPING under £100 / *$130 USD

Canada (CAD):

• FREE SHIPPING on orders over £100 / *$175 CAD

• *$20 FLAT RATE SHIPPING under £100 / *$175 CAD

Europe (EUR):

• FREE SHIPPING on orders over £100 / *€116 EUROS

• *€12 FLAT RATE SHIPPING under £100 / *€116 EUROS

Import Duties & Taxes

Important:

All orders from Arctic Eco-Sno are shipped from the UK. Please note that any import duties, taxes, or customs clearance fees required by your country are the responsibility of the customer and can vary depending on the destination. We strongly recommend that you check with your local customs office before placing an order to understand any potential charges.

• Customs Notifications: Arctic Eco-Sno is not responsible for ensuring you are notified by your postal authority regarding any pending customs payments.
• Returns Due to Customs Fees: We do not accept returns or issue refunds for orders rejected due to failure to pay customs charges.
• Delivery Delays: Arctic Eco-Sno is not liable for any delays caused by customs processing or clearance.
• Non-Refundable Shipping Costs: Please note that shipping charges are non-refundable, even in cases where customs fees are not paid or shipments are delayed due to customs processing.

By placing an order with us, you acknowledge and accept that all prices online do not include any customs duties, taxes, or import fees.

Order Changes & Cancellations

We understand that mistakes can happen. For modifications or cancellations, please contact us within 24 hours of order placement. Once an order has shipped, we cannot make changes or cancellations. Please Note: Any changes made to orders may delay the dispatch time and ultimately slow the order arriving to you.

Multiple Discounts & Discount Codes

Please note that multiple discounts or discount codes cannot be applied to already discounted sale items or "bundled" product packages. This is to ensure fairness and consistency for all customers.

Shipping Delays, Lost or Damaged Items

While we strive to ensure that your order arrives on time, occasionally delays may occur due to factors outside our control, such as customs processing or postal service issues. In such cases, we will provide tracking updates where possible. If you do not receive your order or experience any shipping issues, please contact us immediately at info@arcticecosno.com.

For international orders, please be aware that customs clearance processes may cause delays. Arctic Eco-Sno is not responsible for customs delays or customs-related issues. We also advise that you follow up with your local postal authority for updates regarding customs duties or payments.

Shipping Delays During Peak Periods

Please note that during busy periods such as product launches, seasonal sales, or other high-demand times, shipping times may take an additional 3-5 working days. We strive to dispatch all orders within 24 hours, but there may be slight delays during these times. We will notify you of any significant delays.

Returns & Customer Satisfaction

We are fully committed to ensuring your satisfaction! If you're dissatisfied with your purchase for any reason, we offer a refund or store credit (with no expiration date for exchanges). Please refer to our Returns Policy for full details and to begin the returns process.